Refund Policy

We offer a 30-day money-back guarantee. If Locum Notes is not right for you, you can request a full refund within 30 days of your order date, for any reason. There is a free trial before any payment is taken, so you can try the service in full before subscribing.

Refunds are processed by our payment provider and reseller, Paddle, which is the Merchant of Record for all orders. To request a refund, visit paddle.net with the email address you used at checkout, or email us and we will arrange it for you.

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer, and is usually a few working days.

You can cancel your subscription at any time from the billing page in the app or through the payment provider's self-serve portal. Cancelling stops future payments; you keep access until the end of the period you have already paid for.

After cancellation, your records stay in your account and remain readable and exportable. Nothing you have recorded is deleted because a subscription ends.

This policy is in addition to, and does not affect, your statutory rights as a consumer under UK and EU consumer law, including any right to cancel a purchase within the statutory cooling-off period.

For any question about billing or refunds, please email:

locumnote@gmail.com